Shipping Policy: Samirashuruk.com accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received. All orders are shipped from our location in Columbia, MD via USPS. Samira Shuruk LLC ships to all 50 U.S. states and follows the standard methods available by USPS.
Orders placed are usually processed and shipped within 2~4 business days from the time the order is placed. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 2~4 days. USPS does not pick up or deliver on weekends or holidays. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time.
Return and Refund Policy: On physical items, such as Samira’s DVD, we accept returns only on items that were received in damaged condition. Notify samirashuruk.com of damage within 4 days of receipt of item, and we will ship you a new one, including paying for standard shipping. No refunds are given.
On service purchases, such as performances or lessons, once a service is paid for, there is no return. On lessons, we have a rebooking fee of 25%, if the lesson is changed within 48 hours of appointment time, for the first time a rebooking happens, 50% rebooking applies on all subsequent times per client. On performances, we have a rebooking fee of 25%, if the performance is changed within 7 days of the performance time, 50% rebooking fee if the performance is changed or cancelled within 3 days. Payment is due at the time of scheduled service. Fitness Planning services on trips are subject to a no refund policy, although client is welcome to provide a new client to fill the spot.
Contact Us: 410-977-7978 Samira Shuruk 6019 Majors Lane Unit 4, Columbia, MD 21045 email@example.com